**Cis woman, queer, 37, American with C1 German - September 17, 2024**

I called and they told me they don't make appointments over the phone. Instead they told me to email them. I emailed and they wrote a long email back about how I should go to a regular doctor if I have European insurance. They do say if I am high risk for an STI OR don't have insurance that I should call again. However, my friend told me that she called and said she is a sex worker and they also didn't offer an appointment. She decided to go there in person to get one.

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, **gay cis-man, age 24, german native speaker - March 27, 2025**

Little waiting time, testing is mainly for symptom free people. Free for low income (also for students), otherwise it's 10€ cash. Friendly, open minded social worker took me in for a few questions to determine the best testing methods for my case. Then the doctor also taught me about certain testing methods and also some safer sex and safer use methods. I could choose to do all the swabs by myself or let the doc do it. Results came a week later via e-mail.

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